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This notice describes how Lothian Domestics Ltd, (referred to as "Lothian Domestics") processes your personal data, as a controller. Our address is Axwel House, 2 Westerton Road, Broxburn, West Lothian, EH52 5AU, United Kingdom. Please see 'How do I get in touch with you' below for contact details for specific matters.

You have the right to object to some of the processing which Lothian Domestics carries out. More information about your rights and how to exercise these is set out in the section headed 'Your rights' below.

This notice applies to anyone contacting, visiting or using our:

Summary of the purposes for processing your personal data and the legal basis for doing so:

If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations.

In our legitimate interests regarding the conduct of our business, in particular:

Ensuring customer satisfaction, maintaining goodwill and dispute resolution

To protect our business and prevent fraud

For business performance and improvement

Safety &. Security of our Visitors and Employees

Developing and Marketing Products and Services

Legal and Regulatory purposes

Where you give us consent:

You have the right to withdraw consent at any time.

For purposes which are required by law:

To protect your vital interests or those of another person:

What rights do I have?

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent. We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, and any profiling we carry out for direct marketing, at any time. You can do this by clicking on the 'unsubscribe' link located in the footer of every marketing email or text.

Where you have a relationship with another organisation, such as a social media platform like Facebook, we may ask them to send marketing to you. If you object to receiving marketing from us we will stop marketing to you. However, please contact the organisation directly if you want to withdraw your consent to such organisation marketing to you.

Other qualified rights

These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep. Where you object to us processing personal information we may have a compelling justification for processing it. Relevant exemptions are also included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at:

How long will you retain my personal data?

We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party's vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period. For example, we retain:

In any of the cases mentioned above, we may retain the personal data for longer, if it is required for the purposes of any internal or external investigation or litigation. In these cases, it may be retained until the matter is resolved. We may keep your data for longer in line with any limitation periods, or if we cannot delete it, e.g. for tax, legal or regulatory reasons.

You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example, if we no longer need to process it.

How do I get in touch with you? General data protection queries

If you have any queries about the way we process your personal data. You can get in touch at [email protected].

Queries and exercise of rights

If you have any queries or want to exercise any of your rights please see the "Contact Us" page on our website.

This Privacy Notice was last updated on 24th May 2018. Any changes to this Privacy Notice will be communicated on our website.